How do I make a booking at Summit Ridge Hotel?
You can book or reserve a room online via www.summitridgehotel.com. You may also call us at (632)240-6888/ 09228526800.
Can I make a booking on behalf of another person?
Yes, you can. Just key in the Guest Name(s) (First Name and Last Name/Surname) when making bookings and reservations. Passport number for foreign guests, and any valid ID for Filipinos locals, is required.
How do I check if I have successfully made a booking?
A Confirmation Number or an Electronic Receipt will be provided after every successful booking. A copy of your booking reference will be sent to your nominated email address or you may log on to www.summitridgehotel.com to view your bookings accordingly.
Can I make changes in my booking?
Changes in booking details such as but not limited to change in date, number of rooms, number of nights, add-ons are allowed provided that applicable charges are paid, and subject to the following regulations:
Changes must be made 72 hours before 2:00PM of your scheduled check-in date. Otherwise, rules on cancellation of booking will apply.
Summit Ridge Tagaytay Front Office must be informed of all changes you wish to make through (632) 240-6888. The change shall be confirmed only when all charges are paid.
If I am making a booking for two or more people, do I need to provide all guest names?
Only one name is required per room. The person whose name appears in the booking confirmation must be the same person checking-in. Passport (for foreign guests), and any valid ID for local guests, both of which should correspond to the document used when booking, should be presented upon check-in.
Do I need to print out my booking confirmation?
We advise you to print out your Electronic Receipt for a smooth check in at the reception area. Otherwise, just present a valid identification and confirm your booking details at the front desk.
Do I need to prepare a cash deposit upon check-in?
Yes, there is a need to make a P1,000 deposit per room to cover incidental charges. It will be refunded upon check-out provided that you have paid all charges. You may also choose to pay the room with cash if your credit card is not available or you do not have one.
Can I use my credit card to pay for another person's bookings and vice versa?
Yes, you can.
What is the minimum number of nights I must book?
You need to book for at least one (1) night.
What is the maximum number of nights I can book?
You can only book for up to ten (10) consecutive nights subject to confirmation of room availability.
How many rooms can I book at a time?
You can book for five (5) rooms at a time. If you wish to book more than five (5) rooms, you will be required to log in again to book for your 6th room.
What if I want to book for more than 20 rooms?
Booking for more than 20 rooms are considered as corporate bookings. Please log on to www.summitridgehotel.com and click on corporate bookings. You may also call our sales and reservations desk at (632) 240-6888.
Can I transfer my booking to another person?
Summit Ridge Tagaytay does not allow any change in the name of the guest that is reflected in the reservation. The reservation can only be used by the guest whose name is indicated on the Reservation Form.
Can I cancel my booking?
Yes, you can cancel your booking provided that you pay a cancellation fee amounting to 10% of your total charges and that you have followed the regulations below:
Cancellation must be made 72 hours before 2:00PM of your scheduled check-in date.
Summit Ridge Tagaytay Front Office must be informed of the cancellation through (632) 240-6888.
If you cancel your booking less than 72 hours before 2:00PM of your check-in date, total payment shall be deemed forfeited IN FAVOR OF SUMMIT RIDGE TAGAYTAY.
Bookings at rates other than the standard rates are non-cancelable.
Note: The amount you paid will be refunded in full less the cancellation fee.
How do I cancel my bookings?
You may call us at (632)2406888 or 09228526800 or log on to www.summitridgehotel.com and you may view your bookings and make necessary changes.
Can I ask for refund of my bookings?
The amount you paid will be refunded in full less the cancellation fee provided that you made your cancellation 72 hours before 2:00PM of your scheduled check-in date. Bookings at rates other than the standard rates are non-cancelable.
Does the internet rate include breakfast?
All room types can be booked with or without breakfast (no frills rate). Rates for Twin Classic, King Classic, Twin and King Deluxe Room are inclusive of breakfast for two. Rates for Two-Bedroom Suite and Summit Suite are inclusive of breakfast for four.
Can we resell our rooms to others?
Reselling of rooms is strictly not allowed and will not be honored.
How much are your room rates?
Summit Ridge Hotel rates are not fixed. They vary depending on booking, timing, season, and demand. Availability is limited. We advise you to book early to avail of the lowest possible rate.
Are your hotel rates per room or per person?
The rates charged are per room, per night. Rates are exclusive of taxes and payable in Philippine Peso.
Are prices of breakfast meals included in the rate?
Room rates are inclusive of breakfast except for the NO FRILLS RATE. You may enjoy your breakfast at the Annie's Restaurant from 6:00am to 10:00 am.
In what currency do I need to pay for my stay at the hotel?
All payments must be made in Philippine Peso (PHP). Currency conversion and its fluctuations will be up to your credit card provider.
Does my room reservation require any guarantee?
All room reservations require a credit card guarantee.
What type of rooms are available in the hotel and what are the differences between the rooms?
Summit Ridge hotel has 5 room types: Classic twin, Classic King, Deluxe King, Deluxe Twin, Two-bedroom suite and Summit suite. Classic rooms are located on the 3rd , 4th and 5th floors and deluxe rooms are located on the 7th and 8th floors. The 2-bedroom suites are located on the 6th floor and are equipped with upgraded amenities including living area, dining area & kitchen, two balconies (Masters & Living Area) overlooking Taal lake, kitchen implements, dinnerware set-up, microwave oven, and built-in kitchen hub. The Summit suites are luxuriously appointment at the hotel's top-most floor and provide VIP amenities and the best view of Taal.
How many people can stay in one room?
Classic
Two (2) single beds or one (1) king bed, good for 2 adults and 1 child.
Deluxe
Two (2) single beds or one (1) king bed, good for 2 adults and 1 child.
2 Bedroom Suite
One (1) king bed and 2 single beds, good for 4 adults and 2 children. Living area, dining area, and kitchen.
Summit Suite
One (1) king bed and 2 single beds, good for 4 adults and 2 children. Living area, dining area, and kitchen. Located at the top-most floor. Offers the best view of Taal!
Please note that an extra bed (roll-away bed) may be availed for a fee of P2,000. This rate includes breakfast.
Do you offer discounts for group booking?
For details of the group rates, please contact the Sales department at sales@summitridgehotel.com.
Can I change my room type upon check in?
Yes, you can, but requests are subject to room availability, applicable charges and rate difference at the time of check-in.
What are the standard check-in and check-out times of the hotel?
The standard check-in time is 2:00 PM and check-out is at 12:00NN.
Is it possible to check-in earlier?
It is sometimes possible to check in earlier, however, this depends on availability and cannot be guaranteed. To be sure of having the room ready upon arrival, you can reserve the room from the night before.
Do you provide a service for late check-out?
The hotel can accommodate late check-out requests but is subject to availability.
What are the amenities inside the hotel room?
All rooms come with:
Balcony overlooking Taal lake
In-room coffee / tea facilities
In-room safe
Cable television (32-inch LCD TV)
In-Room Wi-Fi internet access
Split-type air conditioning unit
Private shower
Telephone
Hair dryer
Personal refrigerator
Available in suites:
Living area, dining area & kitchen
Two balconies (Masters & Living Area) overlooking Taal lake
Kitchen implements
Dinnerware set-up
Microwave oven
Built-in kitchen hub
Are extra beds available?
Yes, upon request our housekeeping shall provide you with an extra bed at P2,000. This rate includes breakfast.
Do the rooms have windows?
Yes plus balconies that offer the best view of Taal.
Do you have shampoo and soap in the room?
Yes, rooms come with toiletry items including soap, shampoo, conditioner and dental kit. Should you require more toiletries, you may call housekeeping to request for more. For other vacation essentials, you can go to Robinsons Supermarket located right beside the mall.
Do you have hairdryers in the rooms?
Hairdryers are available in every guestroom.
Do you offer laundry services to guests?
Yes, we offer laundry services for a fee. Cut-off time for pick-up is 5:00 p.m with delivery on the following day. For express laundry with same day pick-up and delivery, double charges will apply.
Is there an iron and ironing board available to guests?
Yes, iron and ironing board are available upon request.
Are housekeeping services available?
Yes housekeeping services are available 24 hours daily. Just hang the "Make Up Room" sign on the door should you want to have your room cleaned.
Is there a closet in the room?
Yes, there is a closet available to store your personal belongings.
Is there a safety deposit box available at the hotel?
Personal safes are also available in each guestroom for storing your valuables.
What television channels are available in the rooms?
We have 70 channels in guest rooms. Among the channels available, although may be subject to change are: CNN, BBC World, Channel News Asia, ESPN, HBO, Star Movies, Fox, Lifestyle Network, National Geographic, Discovery Channel, Disney Channel, Nickelodeon, Cartoon Network, Animal Planet.
Are guests allowed in the hotel room?
Yes, you are allowed to entertain guests inside the room up to 10:00PM. However you cannot hold group parties as this will create noise and disturb the other guests.
Can I smoke inside the rooms?
Summit Ridge is a non-smoking hotel. Guests are encouraged to smoke in the balcony area of the guestrooms.
What facilities are available for children?
Children menus with light dishes as well as high chairs are available at Annie's restaurant. The pool may be used only under parental supervision.
Are baby cribs available for the rooms?
Yes, baby cribs are available on request. They are available free of charge.
Can children stay unaccompanied in the Hotel?
No, children below eighteen (18) years should be accompanied by an adult while staying in the Hotel.
Where is breakfast served and at what times?
Breakfast is served at Annie's Restaurant, ground floor, daily from 6:00am to 10:00 am
How many restaurants do you have and what are they?
We have 2 restaurants in the hotel: Annie's Restaurant and C2 Classic Cuisine serve breakfast and a la cart meals for lunch and dinner. Reserve a table for an intimate dinner inside the restaurant, or dine in the alfresco area to enjoy in Tagaytay's refreshing climate.
An array of other dining options is also available at Summit Ridge Promenade located right beside the hotel. The following are some of the restaurants you can try out, although subject to change: Gilligans, Jeepney, Jalapeno, Ted's Batchoy, Rai Rai Ken, and Starbucks.
Can I smoke inside the rooms?
Summit Ridge is a non-smoking hotel. Guests are encouraged to smoke in the balcony area of the guestrooms.
Is vegetarian cuisine available in the restaurants?
A selection of vegetarian dishes is available or upon request with Annie's executive chef.
Is a special menu available for children?
Yes, we have special menus for children in all restaurants.
Do you have 24 hour room service?
Yes, we do on selected menu items only from Annie's and C2.
How do I get to the hotel?
Via SLEX (South Luzon Expressway)
Take the Sta. Rosa exit and turn right after the tollgates. Drive straight to the Gen. Aguinaldo Highway until you reach the hotel.
Via Aguinaldo Highway
Go straight towards the Rotonda, then turn right towards the direction of PAGCOR Casino. The hotel is located in front of Josephine's Restaurant beside Robinsons or Summit Ridge Promenade.
By car, Summit Ridge is a 45-minute to 1.5 hour journey from Metro Manila, depending on traffic and point of origin.
What is the weather like in Tagaytay?
Tagaytay City, located 2,500 feet above sea level, enjoys a cool climate characterized by a relatively low temperature, low humidity, and abundant rainfall. Average temperature is 22.7 degrees Celsius. For this reason, we advise guests to bring a sweater or shawl to keep warm and cozy during your stay.
Is there a swimming pool in the hotel?
There is one outdoor swimming pool, located on the ground floor. Open 8am to 8pm. Children may only use pool under parental supervision.
How much parking space is available at the hotel?
Total parking space (hotel front and basement) can accommodate up to 120 vehicles.
Can I buy gift certificates from the hotel?
Yes. Gift certificates for all type of rooms are available at prevailing seasonal rates. You may call the hotel hotline at (362) 240-6888 to arrange a purchase.
Can I access the internet at the hotel?
Summit Ridge Hotel has free Wi-Fi access in all rooms and all areas within the hotel.
Are pets allowed in the hotel?
Summit Ridge has a strict No Pets policy, with exceptions on a case-to-case basis for guests with special needs who require service dogs such as seeing eye dogs, alert dogs for the deaf, and companion dogs for the disabled.
Do you have a tour desk where I can book excursions during my stay?
There is currently no tour desk available in house, but we will be able to make recommendations according to your needs.
Can I buy gift certificates from the hotel?
Yes. Gift certificates for all type of rooms are available at prevailing seasonal rates. You may call the hotel hotline at (362) 240-6888 to arrange a purchase.
What services are available at the hotel in case of an emergency?
We have a nurse on call 24 hours. The nearest hospital, Tagaytay Hospital and Medical Center, is 3 kms away from the hotel. It takes around 5 minutes by car.
Are there any golf courses near the hotel?
Yes, there are many. The Splendido Taal Golf Club is one of the nearest ones, being only 10 kms from the hotel.
What if I do not return my keycard?
You are free to keep your keycard as a souvenir.
What if I lose my towel?
Should you be unable to return the towel or any item inside the room, or wish to keep it as a souvenir, you will be charged of a certain amount.
Can I leave my luggage at the front desk?
Yes, you can.
What can I find in the hotel?
You may check out the hotel's recreational facilities like the gym, swimming pool, badminton and basketball courts.
You may also try out Annie's Comfort Cuisine and C2 Classic Cuisine when you're looking for a place to eat. Rowena's is full of pasalubong items which you can bring home to your loved ones.
If you need to pamper yourself with a rejuvenating body massage, you can go to Seri-Asia Spa at the second floor and choose from a variety of wellness offering.
Also at the mezzanine, in the left wing of the hotel, is the Asian School of Hospitality Arts (ASHA), an affiliate of Center for Culinary Arts (CCA), which offers short-term courses related to the hotel industry for an exclusive and limited number of enrollees.
The Summit Promenade, a commercial complex located right beside the hotel, offers an array of other dining and shopping options, including the Robinsons Supermarket.
What are items/ activities prohibited at Summit Ridge Hotel?
For everybody's safety and protection, bringing in of any hazardous items inside the hotel premises such as, but not limited to, malodorous articles, explosive, volatile of flammable materials, firearms, illegal drugs, alcoholic beverages, biohazards, heavy machinery and electronic/ electric appliances which may interfere or obstruct with the computer networks/ systems are strictly prohibited. Likewise all illegal activities such as but not limited to, all forms of gambling and prostitution are strictly prohibited and will be reported to the proper authority. Guests carrying licensed firearms are required to surrender said items to Summit Ridge security department.
Can I access the internet in my room?
Yes, the hotel has free Wi-Fi access in all rooms and all areas within the hotel.
Are business services available in the hotel?
We can provide basic business support services such as fax services and use of computer with internet connection. For specialized needs, it may be necessary to employ an outside company. Please contact the front desk to discuss your exact needs.
Are meeting rooms available for rent at the hotel?
We have function rooms which are available for rent depending on use and capacity. Other services such as catering and equipment are also available.
What newspapers does the hotel receive and can these be delivered to my room?
We have The Philippine Star which are available from the concierge on request and are free of charge.
Are there any shopping centers near the hotel and if so, where are they?
Located at the hotel lobby, Rowena's Pasalubong corner, is the go-to place for mini-sized homebaked tarts and pastries.
The Summit Promenade is a located right beside the hotel. This commercial complex offers an array of other dining and shopping options, including the Robinsons Supermarket.
Some more pasalubong shopping can be had at the nearby Mahogany market, Good Shepherd convent (for ube jams and sweets) and at roadside fruit and flower vendors.
What and where are the local tourist attractions?
All the main tourist attractions in Tagaytay, such as the Taal Lake and Volcano, the Picnic Grove, People's Park in the Sky, Paradizoo, are located within a 25 km. radius from Summit Ridge hotel.




